Refund Policy
Last Updated: September 29, 2025
This Refund Policy outlines the terms and conditions under which Qerilovantix ("we," "us," or "our") offers refunds for our SEO audit techniques courses and educational services. By purchasing any course or service from qerilovantix.com, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.
1. General Refund Eligibility
We are committed to providing high-quality educational content and ensuring customer satisfaction. Refund requests are evaluated on a case-by-case basis according to the guidelines outlined in this policy.
1.1 Eligible Refund Requests
You may be eligible for a refund under the following circumstances:
a) Technical Issues: If you experience persistent technical problems that prevent you from accessing the course content, and our support team is unable to resolve the issue within a reasonable timeframe.
b) Duplicate Purchase: If you accidentally purchase the same course or service multiple times.
c) Course Not as Described: If the course content materially differs from the description provided on our website at the time of purchase.
d) Early Request Period: Requests made within 14 days of purchase, provided you have accessed less than 25% of the course content.
1.2 Non-Eligible Refund Requests
Refunds will not be granted in the following situations:
a) Change of mind after accessing a significant portion of the course content (more than 25%).
b) Failure to complete the course or achieve desired results.
c) Dissatisfaction with teaching style or instructional methods when these align with the course description.
d) Requests made more than 30 days after the purchase date.
e) Courses or services purchased at a discounted or promotional rate, unless otherwise stated.
f) Violations of our Terms of Service or acceptable use policies.
2. Refund Request Process
2.1 How to Request a Refund
To request a refund, please contact our customer support team using one of the following methods:
Email: contact@qerilovantix.com
Phone: +27797615517
WhatsApp: https://wa.me/27797615517
Address: 46 Percy Riley Street, Pioneer Park, Newcastle, 2940, South Africa
2.2 Required Information
When submitting a refund request, please include the following information:
a) Your full name and email address associated with your account
b) Order number or purchase receipt
c) Course or service name
d) Date of purchase
e) Detailed reason for the refund request
f) Any relevant documentation or screenshots supporting your request
2.3 Processing Timeline
Upon receiving your refund request, we will:
Step 1: Acknowledge receipt of your request within 2 business days.
Step 2: Review your request and course usage data within 5-7 business days.
Step 3: Notify you of our decision via email.
Step 4: If approved, process the refund within 10 business days.
3. Refund Methods and Timing
3.1 Payment Method
Approved refunds will be credited to the original payment method used for the purchase. If the original payment method is no longer available, please contact our support team to arrange an alternative refund method.
3.2 Processing Time
Once a refund is approved and processed on our end, please allow the following timeframes for the funds to appear in your account:
Credit/Debit Cards: 5-10 business days
Bank Transfers: 7-14 business days
Digital Wallets: 3-7 business days
Note: Processing times may vary depending on your financial institution.
3.3 Currency and Fees
Refunds will be issued in the original currency of purchase. Any currency conversion fees, transaction fees, or bank charges incurred during the original purchase or refund process are non-refundable and remain the responsibility of the purchaser.
4. Partial Refunds
In certain circumstances, we may offer partial refunds at our discretion. Partial refunds may be considered when:
a) You have accessed a moderate portion of the course content (between 25% and 50%).
b) Technical issues temporarily prevented access to specific modules or lessons.
c) The course was bundled with other services, and only one component is subject to dispute.
The amount of any partial refund will be determined based on the extent of course access and the specific circumstances of your request.
5. Subscription and Recurring Payments
5.1 Subscription Cancellation
If you have purchased a subscription-based service, you may cancel your subscription at any time. Upon cancellation:
a) You will retain access to the course content until the end of your current billing period.
b) No future charges will be made.
c) No refunds will be provided for the current billing period unless you meet the eligibility criteria outlined in Section 1.
5.2 Prorated Refunds
We do not offer prorated refunds for unused portions of subscription periods. If you cancel your subscription, you will have access to the content for the remainder of the period you have already paid for.
6. Course Bundles and Packages
For bundled courses or package deals:
a) Refund requests must be made for the entire bundle, not individual courses within the bundle.
b) The 25% content access threshold applies to the bundle as a whole.
c) Partial refunds may be considered if only specific components of the bundle present issues.
d) Discounted bundled pricing means individual courses within the bundle cannot be refunded at their standalone prices.
7. Promotional and Discounted Purchases
Courses or services purchased during promotional periods, using discount codes, or at reduced prices are subject to the same refund policy with the following considerations:
a) Refunds for promotional purchases may be processed at the discounted price paid, not the original full price.
b) Some special promotional offers may be marked as non-refundable at the time of purchase.
c) Limited-time offers and flash sales may have modified refund terms, which will be clearly stated during checkout.
8. Corporate and Group Purchases
For corporate licenses or group purchases:
a) Refund requests must be made by the original purchaser or authorized account administrator.
b) Partial refunds may be available for unused seats or licenses.
c) Refund eligibility is assessed based on overall group usage, not individual user activity.
d) Custom enterprise agreements may have separate refund terms as outlined in the service agreement.
9. Course Access After Refund
Upon approval and processing of a refund:
a) Your access to the course content will be immediately revoked.
b) Any downloadable materials, certificates, or resources associated with the course must be deleted.
c) You will no longer have access to course updates, community forums, or instructor support.
d) Any certificates of completion issued prior to the refund will be invalidated.
10. Exceptions and Special Circumstances
10.1 Compassionate Considerations
We understand that exceptional circumstances may arise. In cases of serious illness, family emergency, or other significant life events, please contact our support team to discuss your situation. We will review such requests on an individual basis with empathy and understanding.
10.2 Service Discontinuation
If we discontinue a course or service that you have purchased, we will provide reasonable notice and may offer:
a) A full or partial refund
b) Access to alternative comparable content
c) Credit toward future courses or services
11. Dispute Resolution
If you are dissatisfied with our refund decision, you may request a review by:
Step 1: Replying to the refund decision email with additional information or clarification.
Step 2: Requesting escalation to a senior customer service representative.
Step 3: Contacting our management team at contact@qerilovantix.com with "Refund Review Request" in the subject line.
We are committed to resolving all disputes fairly and will work with you to reach a satisfactory resolution.
12. Chargebacks and Payment Disputes
If you initiate a chargeback or payment dispute with your financial institution:
a) Your account access will be suspended pending resolution.
b) We encourage you to contact us directly before filing a chargeback, as we are committed to resolving issues.
c) If a chargeback is filed without prior contact, we reserve the right to provide documentation to your financial institution demonstrating service delivery.
d) Accounts with chargebacks may be restricted from future purchases.
13. Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. The "Last Updated" date at the top of this policy indicates when it was most recently revised. We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
14. Contact Information
If you have questions, concerns, or require clarification regarding this Refund Policy, please contact us:
Company Name: Qerilovantix
Email: contact@qerilovantix.com
Phone: +27797615517
WhatsApp: https://wa.me/27797615517
Mailing Address: 46 Percy Riley Street, Pioneer Park, Newcastle, 2940, South Africa
Website: qerilovantix.com
15. Acknowledgment
By making a purchase on qerilovantix.com, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. This policy works in conjunction with our Terms of Service and Privacy Policy to govern your use of our educational platform and services.
Thank you for choosing Qerilovantix for your SEO audit techniques education. We are committed to providing you with valuable learning experiences and maintaining transparent, fair refund practices.